Shipping policy
We will endeavour to process all orders within 3 business days (excluding weekends and holidays) after you receive your confirmation email. You will receive another notification when your order has shipped.
Australia Shipping Rates and Estimates
We offer flat-rate shipping domestically across Australia via Australian Post. We also offer variable rates via Sendle.
You are eligible for free shipping if you spend over $30 AUD.
|
Shipping option |
Estimated delivery time |
Price |
|
Australian Post - Standard (if you spend under $30 AUD) |
2-8 business days |
$8.99 |
| Sendle (if you spend under $30 AUD) |
2 - 5 business days |
From $5.00 |
|
Free (if you spend over $30 AUD) |
1-4 business days |
Free! |
Rest of World Shipping Rates and Estimates
We offer flat-rate shipping internationally for just $11.99. We also offer variable rates via Sendle. Sendle costs vary depending on the destination and order size. International shipping is also eligible for free shipping when you spend over $30 AUD.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard (if you spend under $30 AUD) |
2-8 business days |
$11.99 |
|
Sendle (if you spend under $30 AUD) |
Varies (see below) |
From $5.00 |
|
Free (if you spend over $30 AUD) |
1-4 business days |
Free! |
We are not liable for any duties, taxes or surcharges you may have to pay upon delivery to your country. Any parcels rejected by the recipient due to customs charges are destroyed by the destination country and are therefore not eligible for a refund.
If you are unsure, we recommend checking with local authorities before placing your order.
|
Location |
Estimated delivery time |
|
New Zealand |
4-11 working days |
|
Asia Pacific |
5-28 working days |
|
North America |
10-24 working days |
|
Western Europe |
5-19 working days |
|
Rest of World |
12-30 working days |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us including a tracking number that you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 business days of receiving your shipping confirmation email, contact us at hello@cranetea.co with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Check out our Returns and Exchanges Policy.